Professional Access
Product issue:
If you have an issue with a Neomitis product we would recommend that you first contact the installer of the product to confirm the product’s fault.
We would then recommend that the installer of the Neomitis product takes the faulty product back to where they have purchased it. (if the product is still within its warranty) the seller of the Neomitis product should offer a replacement. If this is unable to be arranged then please contact Neomitis on 02071 250 236 or by email at contactuk@neomitis.com specifying the model of the product, the reported fault, the age of the product (when it was installed), who installed the product, your name, contact details and full address.
We would then recommend that the installer of the Neomitis product takes the faulty product back to where they have purchased it. (if the product is still within its warranty) the seller of the Neomitis product should offer a replacement. If this is unable to be arranged then please contact Neomitis on 02071 250 236 or by email at contactuk@neomitis.com specifying the model of the product, the reported fault, the age of the product (when it was installed), who installed the product, your name, contact details and full address.
Where can we find your catalogue?
I am an installer; how can I be contacted by a Neomitis Regional Sales Manager?
Where can I purchase Neomitis products?
Where are Neomitis products made?
Where is my delivery?
How do I get information about my invoice?
Product issue:
How to register the product warranty?
How to use a product?
